Return & Refund Policy
At Shondielocs.com, every item is made to order just for you. Because our products are custom-printed at the time of purchase, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review product descriptions and sizing charts carefully before ordering.
Defective, damaged, or misprinted items
We stand behind the quality of our products. If your item arrives defective, damaged, or with a printing error, we'll make it right with a free replacement or full refund.
To qualify, you must contact us within 30 days of delivery with:
Once we verify the issue, we'll arrange a replacement or refund at no cost to you. You will not be asked to ship the item back.
Wrong item received
If you receive an item different from what you ordered, contact us within 30 days of delivery with your order number and a photo, and we'll correct it right away.
Non-returnable situations
We're unable to offer refunds or replacements for:
Lost or delayed shipments
If your order hasn't arrived within the estimated delivery window, reach out and we'll help track it down.
How to start a claim
Email us at shondielocs@gmail.com or text 8332960646 with your order number and photos. We respond to all inquiries as soon as possible.
